Policies & Legal

1.1 Who We Are

SONCAR Limited is the data controller for personal data collected through this website. We are a company registered in England and Wales. Our registered address and contact details are available on request by emailing privacy@soncar.co.uk.

Where this policy refers to "we", "us", or "our", it means SONCAR Limited. Where it refers to "you" or "your", it means the individual using our website or services.

1.2 What Personal Data We Collect

We collect and process the following categories of personal data:

• Identity data: first name, last name, username, and profile information you choose to provide (biography, profile photo).
• Contact data: email address, phone number, and delivery address.
• Transaction data: details of products you have ordered, order values, order status, and payment references. We do not store card details — payment processing is handled by our third-party payment provider, Revolut Pay.
• Account and activity data: login history, loyalty points balance and transaction history, community posts, comments, reactions, follow relationships, block relationships, follow requests, and notification history.
• Extended profile data (optional, all private by default):gender identity, pronouns, location (city/country), date of birth (used solely to calculate your age — your date of birth is never displayed publicly), nationality, and personal website URL. These fields are entirely optional. You control who can see each field via your Privacy & Safety settings.
• Privacy and safety settings: your chosen account mode (public, followers-only, or private), interaction preferences (who can comment, react, follow, or share your content), and profile visibility settings.
• Technical data: IP address, browser type and version, device type, operating system, and usage data collected via our hosting infrastructure.
• Cookie and tracking data: see our Cookie Policy.

We do not knowingly collect personal data from children under the age of 13. Our community section is intended for users aged 18 or over (or 16 and over with parental consent for account creation).

1.3 Why We Collect It and Our Legal Basis

Under UK GDPR, we must have a lawful basis for processing your personal data. The table below sets out the purposes for which we use your data and the legal basis we rely on in each case.

Where we rely on legitimate interests as our legal basis, we have balanced our interests against your rights and concluded that our interests do not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interests — see Section 1.5 below.

Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

1.4 How Long We Keep Your Data

• Account data: retained for as long as your account is active. If you close your account, we will delete your personal data within 90 days, subject to any legal obligations to retain certain records.
• Order and transaction records: retained for 7 years to comply with UK tax and accounting obligations.
• Community content (posts, comments): deleted when you delete them or when your account is closed. Moderation logs may be retained for up to 2 years.
• Marketing preferences and consent records: retained until you withdraw consent.
• Technical/access logs: typically retained for up to 90 days by our hosting provider.

1.5 Who We Share Your Data With

We do not sell your personal data. We share data only with the following processors and service providers, under appropriate data processing agreements:

• Supabase Inc. — our database, authentication, and file storage provider. This includes storage of your account data, orders, loyalty events, community activity, and site content (product catalogue, page content, and uploaded images). Data may be hosted within the EU/EEA or US (under appropriate safeguards). Privacy policy: supabase.com/privacy.
• Vercel Inc. — our website hosting and deployment platform. Processes technical data including IP addresses and request logs. Privacy policy: vercel.com/legal/privacy-policy.
• Revolut Pay (operated by Revolut Ltd, authorised by the FCA) — our payment processing provider. Processes payment card data on our behalf. We do not receive or store full card details. Privacy policy: revolut.com/legal/privacy.

We may also disclose your data where required by law, court order, or regulatory authority, or where necessary to protect the rights, safety, or property of SONCAR Limited, our customers, or others.

1.5a Automated Content Scanning

All user-generated content you submit to the Ragnarök platform (including posts, comments, profile biographies, usernames, and direct messages) is automatically scanned by an automated moderation system before being published. This system checks content against a list of prohibited words and phrases in order to enforce our Community Guidelines. The scanning is performed entirely on our own servers; your content is not transmitted to any third-party service for this purpose.

Images you upload to the platform (including profile photos and post images) are automatically analysed for inappropriate content (such as explicit or violent material) using a locally-running automated image classification system. This analysis takes place on our servers and your images are not sent to any external API or third-party service for content moderation purposes.

We process this data under our legitimate interests in maintaining a safe and compliant community platform. Blocked content attempts and moderation strike counts are retained for up to 2 years to protect the safety of our members.

1.6 Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access: to obtain a copy of the personal data we hold about you (see Section 1.7 below).
• Right to rectification: to have inaccurate data corrected or incomplete data completed.
• Right to erasure ("right to be forgotten"): to request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purpose it was collected.
• Right to restriction of processing: to request that we limit how we use your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible.
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes.
• Rights in relation to automated decision-making: we do not currently make solely automated decisions that produce legal or similarly significant effects on you.

To exercise any of these rights, please contact us at privacy@soncar.co.uk. We will respond within one month. We may need to verify your identity before acting on your request.

1.7 Data Subject Access Requests (DSARs)

You have the right to request a copy of all personal data we hold about you free of charge. To submit a DSAR, please email privacy@soncar.co.uk with the subject line "Data Subject Access Request" and include your full name, email address associated with your account, and a description of the data you wish to access.

We will respond within one calendar month. Where requests are complex or numerous, we may extend this by a further two months, and will notify you accordingly.

1.8 Right to Complain to the ICO

If you believe we have not handled your personal data in accordance with UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us first at privacy@soncar.co.uk.

1.9 Cookies

We use cookies and similar technologies. For full details, see our Cookie Policy.

1.10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a prominent notice on our website. Continued use of our services after the effective date of any update constitutes acceptance of the revised policy.

2.1 Acceptance of Terms

By accessing or using the Ragnarök website (soncar.co.uk) or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

These terms do not affect your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

2.2 Company Information

This website is operated by SONCAR Limited, a company registered in England and Wales. Our contact email is hello@soncar.co.uk. Full registered details are available on request.

2.3 Product Descriptions and Pricing

We make every effort to ensure that product descriptions and prices on our website are accurate. However, errors may occasionally occur. If we discover a pricing error after you have placed an order, we will contact you and give you the option to proceed at the correct price or cancel your order for a full refund.

All prices are shown in pounds sterling (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice, but changes will not affect orders already placed and confirmed.

Product images are for illustration only. While we aim to represent products accurately, colours and packaging may vary slightly from what is shown.

2.4 Order Process and Contract Formation

In accordance with the Consumer Contracts Regulations 2013, our order process works as follows:

1. You add products to your cart and proceed to checkout.
2. You review your order and submit payment via our payment provider.
3. We send an order acknowledgement email. This is confirmation that we have received your order but does not constitute acceptance.
4. The contract between us is formed when we send a dispatch confirmation email confirming that your order has been dispatched.

We reserve the right to refuse or cancel any order at our discretion, for example due to product unavailability, suspected fraud, or a pricing error. If we cancel an order for which you have already paid, we will issue a full refund promptly.

2.5 Payment Terms

Payment is taken at the time of order via Revolut Pay. All transactions are processed securely by Revolut Ltd. We do not store your card or payment details.

By placing an order you confirm that you are authorised to use the payment method provided. If payment is declined, your order will not be processed.

2.6 Delivery

Full delivery terms are set out in our Shipping & Returns Policy. We aim to dispatch orders within 1–2 working days of order confirmation. Delivery times are estimates and not guaranteed. Risk in the goods passes to you on delivery.

2.7 Cancellation Rights (Consumer Contracts Regulations 2013)

If you are a consumer contracting with us at a distance (online), you have the right to cancel your order within 14 calendar daysof receiving the goods ("cooling-off period") without giving any reason.

To exercise your right to cancel, you must inform us clearly before the 14-day period expires by contacting hello@soncar.co.uk with your order number and a clear statement of your decision to cancel.

You must return the goods to us promptly and in any event no later than 14 days after notifying us of cancellation. You are responsible for the cost of return postage unless the goods are faulty or we have agreed otherwise.

We will refund the price of the goods, including the standard delivery charge (not any premium delivery costs), within 14 days of receiving the returned goods or evidence of return, whichever is earlier. Refunds will be made using the same payment method used for the original transaction.

The right to cancel does not apply to perishable goods, goods that have been opened or used, or goods personalised or made to your specification.

2.8 Returns and Refunds (Consumer Rights Act 2015)

Our returns policy is detailed in our Shipping & Returns Policy. In addition to your statutory cancellation rights above, you may return unopened items within 30 days for a full refund as a goodwill gesture beyond your statutory entitlement.

2.9 Faulty Goods (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If goods you receive are faulty, damaged, or misdescribed, you have the following rights:

• Within 30 days of delivery: you may reject the goods and receive a full refund.
• Within 6 months of delivery: you may request a repair or replacement. If repair or replacement is not possible or fails, you are entitled to a partial or full refund.
• After 6 months: you retain rights but must demonstrate that the fault existed at the time of delivery.

To report a faulty item, contact us at hello@soncar.co.uk with your order number and a description or photograph of the fault.

2.10 Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

Subject to the above, our total liability to you arising under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total price paid by you for the goods in the relevant order.

We are not liable for indirect losses including loss of income, profit, business, anticipated savings, or goodwill arising from your use of our website or services.

We do not guarantee that our website will be uninterrupted or error-free. We reserve the right to suspend or withdraw access to the website at any time.

2.11 Intellectual Property

All intellectual property rights in our website, branding, product images, and content (excluding user-generated content) are owned by or licensed to SONCAR Limited. You may not reproduce, distribute, or use our content without our prior written consent.

For user-generated content (posts, comments), see our Community Guidelines.

2.12 User Accounts and Membership

To access certain features (placing orders, earning loyalty points, posting in the community), you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must provide accurate and complete information when registering. You must notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that are used in breach of these terms, including any accounts engaged in abusive, fraudulent, or unlawful activity.

2.13 Community Section

Access to our community section is subject to our Community Guidelines, which form part of these Terms & Conditions. By using the community section you agree to those guidelines.

2.14 Moderation

SONCAR Limited reserves the right to remove any content from the community section that violates our Community Guidelines or applicable law, and to suspend or ban members who breach our guidelines. Moderation decisions are at our sole discretion. See our Community Guidelines for details.

2.15 Loyalty Scheme

Participation in our loyalty scheme is subject to our Loyalty Scheme Terms, which form part of these Terms & Conditions.

2.16 Governing Law and Jurisdiction

These terms are governed by the law of England and Wales. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting your rights as a consumer to bring claims in the courts of the country where you live.

3.1 Dispatch Timeframes

• Standard dispatch: orders are processed and dispatched within 1–2 working days of order confirmation (Monday to Friday, excluding UK public holidays).
• Premium/same-day dispatch: orders placed before 12:00 noon on a working day are dispatched the same day where this service is selected and available.

You will receive a dispatch confirmation email once your order has been collected by our delivery partner.

3.2 UK Delivery Options and Costs

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by our delivery partners, adverse weather, or events outside our control. If your order is significantly delayed, please contact us at hello@soncar.co.uk.

3.3 International Shipping

We currently ship to the United Kingdom only. We do not currently offer international delivery. If you are based outside the UK and would like to place an order, please contact us at hello@soncar.co.uk to discuss options.

3.4 Returns Process

We want you to be completely satisfied with your purchase. We accept returns on the following basis:

• Change of mind: unopened, unused items in their original packaging may be returned within 30 days of the delivery date. You are responsible for the cost of return postage.
• Statutory cancellation right:within the first 14 days after delivery, you also have a statutory right to cancel under the Consumer Contracts Regulations 2013 — see Section 2.7 of our Terms & Conditions.
• Opened or used items: we cannot accept returns on items that have been opened, used, or are not in a resaleable condition, unless they are faulty.
• Perishable goods: we cannot accept returns on perishable items (such as food or nutritional products) once opened.

3.5 Refund Timeframes

In accordance with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013:

• Refunds for change-of-mind returns will be processed within 14 days of us receiving the returned goods.
• Refunds for cancelled orders (within the 14-day cooling-off period) will be processed within 14 days of receiving your cancellation notice, provided we have received the goods back or evidence of return.
• Refunds for faulty goods will be processed promptly, typically within 5–10 working days of our receiving and inspecting the return.

All refunds will be made to the original payment method. We do not issue refunds via an alternative method without your agreement.

3.6 Faulty or Damaged Goods

If you receive goods that are damaged in transit or are faulty, you must notify us within a reasonable time and in any event within 30 days of delivery. For goods that develop a fault after delivery, your rights are set out in Section 2.9 of our Terms & Conditions.

For goods that are damaged in transit, please retain all original packaging and take photographs before contacting us. We may ask you to submit photographs before authorising a return or replacement.

We will cover all return postage costs for faulty or damaged goods. We will not ask you to return goods that are clearly faulty if the cost of return would be disproportionate.

3.7 How to Initiate a Return

1. Email hello@soncar.co.ukwith the subject "Return Request", including your order number, the item(s) you wish to return, and the reason.
2. We will respond within 2 working days with a returns authorisation and instructions for where to send the goods.
3. Pack the item(s) securely in the original packaging where possible. Include a note with your order number inside the parcel.
4. For change-of-mind returns, send the parcel via a tracked service and retain proof of postage. We cannot be responsible for returns lost in transit.
5. Once we receive and inspect the return, we will process your refund or replacement within the timeframes above.

4.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognise your device and store certain information about your preferences or actions.

Similar technologies include web beacons, pixels, and local storage. When we refer to "cookies" in this policy, we include these similar technologies unless stated otherwise.

4.2 Categories of Cookies We Use

Essential cookies

These cookies are strictly necessary for our website to function and cannot be switched off without breaking the site. They include:

• Session authentication cookies (to keep you logged in to your account).
• Shopping cart cookies (to maintain your cart contents).
• Security cookies (to protect against cross-site request forgery).

Essential cookies do not require your consent under PECR as they are necessary for a service you have explicitly requested.

Analytics cookies

These cookies help us understand how visitors interact with our website. We use this information to improve our website and services. Analytics cookies are only set with your consent.

Marketing cookies

Marketing cookies track your browsing activity to show you relevant advertising on other websites and platforms. They are only set with your consent. You can withdraw consent at any time.

4.3 Specific Cookies

This list may not be exhaustive. Where third-party services (such as our payment provider) set their own cookies during checkout, those cookies are governed by those providers' own cookie policies.

4.4 Managing and Opting Out of Cookies

You can manage your cookie preferences in the following ways:

• Browser settings: most browsers allow you to block or delete cookies via their settings menu. Note that blocking essential cookies will prevent core features (such as login and checkout) from working.
• Google Analytics opt-out: you can install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
• Interest-based advertising: you can opt out of interest-based advertising via Your Online Choices (youronlinechoices.eu) or the Network Advertising Initiative (optout.networkadvertising.org).

Please note that opting out of analytics or marketing cookies does not prevent you from using our website — it only means we (or our partners) will not collect data for those purposes.

4.5 Legal Basis — PECR and UK GDPR

Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR) as well as UK GDPR. Under PECR:

• We may set essential cookies without consent because they are strictly necessary for a service you have requested.
• For analytics and marketing cookies, we require your freely given, specific, informed, and unambiguous consent before setting them.

Where we process personal data collected via cookies (for example, IP addresses via analytics), the legal basis under UK GDPR is consent, or legitimate interests where consent is not required.

You can withdraw your consent to non-essential cookies at any time by adjusting your browser settings or contacting us at privacy@soncar.co.uk.

5.1 Purpose of the Community

The Ragnarök community section is a space for members to share training tips, recipes, progress updates, and motivation. Our goal is to maintain a supportive, inclusive, and respectful environment for all members.

These guidelines exist to set expectations and protect our members. Participation in the community constitutes acceptance of these guidelines.

5.2 Age Requirements

The Ragnarök community is intended for users aged 18 and over. Users aged 16–17 may create an account and access the community with verifiable parental or guardian consent. We do not knowingly allow users under the age of 16 to participate in the community section. If you become aware of a user under 16, please report it to hello@soncar.co.uk.

5.3 Acceptable Use

The community section is a place to:

• Share genuine training tips, workout plans, and fitness experiences.
• Post recipes, nutritional advice, and food-related content.
• Share progress updates, achievements, and motivation.
• Engage constructively and supportively with other members.
• Ask questions and seek advice from the community.

5.4 Prohibited Content

The following content is strictly prohibited:

• Hate speech and discrimination: content that promotes, incites, or glorifies hatred, discrimination, or violence based on race, ethnicity, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic.
• Harassment and bullying: targeted abuse, threats, or intimidation of any individual or group.
• Spam and unsolicited promotion: repetitive posts, unsolicited commercial messages, pyramid schemes, or content designed to drive traffic to external websites without prior approval.
• Illegal content: content that violates UK law, including but not limited to content that infringes copyright, defames individuals, constitutes fraud, or distributes or promotes illegal substances.
• Misinformation: deliberately false or misleading health, medical, or safety claims.
• Explicit or adult content: sexually explicit material, graphic violence, or content not suitable for a general audience.
• Personal data of others:sharing another person's private information without their consent ("doxxing").
• Impersonation: impersonating Ragnarök staff, other members, or any public figure.

5.5 Member Responsibilities

As a community member, you are solely responsible for:

• All content you post, including its accuracy and legality.
• Ensuring you have the right to share any images, text, or other material you post.
• Not infringing third-party intellectual property rights.
• Any consequences arising from your posts, including legal liability to third parties.

SONCAR Limited does not pre-screen community content and is not responsible for content posted by members. However, we reserve the right to review, moderate, and remove content at our sole discretion.

5.6 Official Ragnarök Team Posts

From time to time, SONCAR Limited may publish official posts in the community feed under the Ragnarök Team identity. These posts are clearly labelled with an Official Post badge and are displayed with a distinct appearance to differentiate them from member-generated content.

• Identity: Official posts are attributed to Ragnarök Team as an organisational identity, not to any individual member, admin, or employee. The personal account, name, or profile of the individual who created the post is never disclosed or linked on the post itself.
• Pinned posts: Official Ragnarök Team posts may be pinned to the top of the community feed for a set duration (e.g. 24 hours, 7 days, 30 days) or indefinitely. Pinned posts will display a pin indicator and the approximate time remaining on the pin. Pinned posts always appear above regular member posts in the feed, regardless of when they were published.
• Multiple pinned posts: if more than one Ragnarök Team post is pinned at the same time, they are ordered by most recently created first.
• Automatic unpinning: posts pinned for a fixed duration are automatically unpinned once the pin period expires.
• Deletion: Official Ragnarök Team posts can only be removed by super admins. Regular admins cannot delete Ragnarök Team posts.

Official Ragnarök Team posts may include announcements, product news, community challenges, safety notices, or other information relevant to the Ragnarök community. They are subject to the same community standards as all other content.

5.7 Moderation Policy

Our moderation team (members with admin or super admin roles) has the authority to:

• Remove posts or comments that violate these guidelines.
• Issue formal warnings to members.
• Temporarily suspend or permanently ban members from the community.
• Flag content for escalated review.
• Manually adjust a member's loyalty tier where appropriate.

Moderation actions are taken at the discretion of our moderation team. We aim to apply these guidelines consistently and fairly. Moderators are bound by our internal code of conduct.

SONCAR Limited reserves the right to take moderation action without prior notice where content poses a risk of harm to members or third parties, or where immediate action is required to comply with the law.

5.7a Automated Content Moderation

All user-generated content submitted to the Ragnarök platform — including posts, comments, profile biographies, usernames, and direct messages — is automatically scanned for content that violates our Community Guidelines before it is published. This scanning is performed by an automated system running on our own servers; your content is not transmitted to any third-party moderation service.

Images uploaded to the platform (including profile photos and post images) are also automatically analysed for inappropriate content by a locally-running automated system. No image data is sent to any external API or third-party service for this purpose.

Where content is blocked by the automated system, you will receive an in-app message explaining that your submission was blocked. Blocked content attempts are logged and may be reviewed by our moderation team.

5.7b Three-Strike System

To maintain a safe community, we operate a three-strike systemfor content violations:

1. First violation: your content is blocked and you receive an in-app warning explaining the issue and referencing our Community Guidelines.
2. Second violation: your content is blocked and you receive a stronger in-app warning advising that a further violation will result in account suspension.
3. Third violation: your content is blocked, your account is automatically suspended pending review by a super admin, and you are notified via in-app message. A member of our team will review the suspension within a reasonable timeframe.

Super admins may reset a member's strike count at their discretion, for example following a successful appeal. Strike counts are visible to admins in the admin panel. If you believe a violation was incorrectly recorded, please follow the appeals process in Section 5.8.

5.8 Appeals Process

If you believe a moderation decision (content removal, warning, or ban) was made in error, you may appeal by emailing hello@soncar.co.uk within 14 days of the decision with:

• Your username and the date of the decision.
• A description of the content that was removed or the action taken.
• Your reasons for believing the decision was incorrect.

We will review your appeal and respond within 10 working days. Appeals are reviewed by a member of our team who was not involved in the original decision where practicable.

Our decision on appeal is final, but does not affect any rights you may have under applicable law.

5.9 Ragnarök's Right to Remove Content

SONCAR Limited reserves the right to remove any content from the community section at any time and without prior notice, at our sole discretion. This includes content that we consider — in good faith — to violate these guidelines, applicable law, or that is otherwise harmful or inappropriate, even if not explicitly covered by these guidelines.

5.10 Intellectual Property

You retain ownership of all content you post to the Ragnarök community section. By posting content, you grant SONCAR Limited a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute your content within the Ragnarök platform (including any future features, apps, or services) for as long as the content remains on the platform.

This licence does not give us the right to sell your content independently or use it for advertising without your separate consent. You may delete your content at any time, which terminates this licence in respect of the deleted content.

By posting content, you confirm that you own or have the necessary rights and permissions to grant this licence, and that your content does not infringe any third-party intellectual property rights.

5.11 Member Mentions (@mentions)

You can mention other members in posts and comments by typing @ followed by their username. When you mention a member:

• They will receive an in-app notification in their Notifications section, visible after their next login.
• They may also receive an email notification containing an excerpt of the content and a link to the post or comment.
• Mentioned usernames appear highlighted in amber and link directly to the mentioned member's public profile.

Mentions must be used respectfully and in good faith. The following uses of the mention feature are prohibited and may result in moderation action including warnings, suspension, or permanent ban:

• Using mentions to harass, intimidate, or repeatedly target a member.
• Spam-mentioning the same member across multiple posts or comments.
• Mentioning members in content that violates these Community Guidelines.

If you receive unwanted mentions, please report the content to hello@soncar.co.uk and our moderation team will review it.

5.12 Social Sharing

Community posts may be shared externally to social media platforms via the Share button on each post. Social sharing functionality is currently restricted by role:

• Regular members and guests:the Share button is visible, but clicking it displays a “sharing coming soon” message. External sharing is not yet available to standard members.
• Admins: may copy the direct link to a post to their clipboard.
• Super admins: have access to all sharing options, including Facebook, X (Twitter), Instagram (copy link), WhatsApp, LinkedIn, and copy link to clipboard.

SONCAR Limited reserves the right to modify, restrict, or expand social sharing functionality at any time. When sharing Ragnarök community content externally, you remain responsible for ensuring the content complies with these guidelines and the terms of service of the platform you share to.

5.13 Account Privacy Modes

Every Ragnarök member can choose one of three account modes from their Privacy & Safety settings (accessible at /account/privacy):

• Public (default): your profile is fully visible and searchable by everyone, including non-members.
• Followers-only: your profile is searchable by other members, but your posts, reactions, interactions, and personal details are only visible to approved followers. New follow requests must be manually approved by you. Existing followers retain their access when you switch to this mode.
• Private: your profile is completely hidden from all other members and non-members. You will not appear in any search results. Your profile is only visible to Ragnarök admins and super admins for moderation purposes.

In addition to account mode, you can independently control who can comment on your posts, react to your posts, share your posts, send you follow requests, and see your follower and following lists. You can also control the visibility of each section of your profile on an individual basis.

5.14 Blocking Members

You can block any other member from your Privacy & Safety settings. When you block a member:

• They cannot view your profile.
• They cannot follow you or send follow requests.
• They cannot @mention you in posts or comments.
• They cannot react to, comment on, or otherwise interact with your posts.
• Any existing follow relationship between you is removed when the block is created.

Members cannot see who has blocked them. Blocks are private and confidential.

Protections for moderation: Ragnarök admins and super admins are immune to blocks by default, as they require the ability to view all content for moderation purposes. A super admin may, in exceptional circumstances, grant a specific member authorisation to block a specific admin if they deem it reasonable. Such authorisations are logged and can be revoked at any time by any super admin. Super admins themselves can never be blocked.

5.15 Follow Requests

When a member's account is in Followers-only mode, other members will see a Request to Follow button on their profile instead of the standard Follow button. When a follow request is sent:

• The member in followers-only mode receives an in-app notification of the request.
• They can approve or decline the request from the Follow Requests section in their account.
• Approved followers gain immediate access to followers-only content.
• Declined requests are removed silently — the requester receives no notification of a decline.
• Members in followers-only mode can remove any follower at any time.
• Members whose follow requests setting is set to Nobody do not accept any new follow requests, regardless of account mode.

6.1 Scheme Overview

The Ragnarök Loyalty Scheme rewards members for purchases, community engagement, and fitness activity through our integrated Fitness Tracker. Points are credited to your account automatically and count towards your membership tier. Participation is free and automatic for all registered account holders.

The scheme uses a Norse/RPG themed tier system with 19 tiers across seven bands: Thrall, Karl, Huscarl, Jarl, Einherjar, Valkyrie, and Legendary.

6.2 How Points Are Earned

Points for purchases are awarded when your order is confirmed. Points may be reversed if an order is subsequently refunded or cancelled.

Fitness-related points are subject to daily and weekly anti-abuse caps. Members earning above threshold amounts may be subject to automatic review. See Section 7 (Fitness Tracker Terms) for full anti-abuse provisions.

Ragnarök reserves the right to award bonus points for specific promotions, events, or XP boost events. These will be communicated via our website or email.

6.3 Tier Structure

Your membership tier is determined by two simultaneous requirements: (1) your total cumulative lifetime points, and (2) your fitness level in the Ragnarök Fitness Tracker. Both conditions must be met to progress. Points alone are not sufficient for Karl tier and above.

Tiers cannot decrease when points are redeemed — only new earning activity counts towards tier progression. However, if a fitness level requirement is not yet met, the tier gate will not open even if sufficient points have been accumulated.

Tier benefits (such as exclusive content, early access, or promotional offers) are set by Ragnarök from time to time and communicated to members via our website. We reserve the right to change tier benefits with reasonable notice.

6.4 Redeeming Points

Details of how to redeem your loyalty points will be communicated to members when redemption features are available. Redemption options, minimum thresholds, and redemption values are set by Ragnarök and may change from time to time.

Points redemption is subject to availability and cannot be applied retrospectively to completed orders.

6.5 Points Expiry

Loyalty points do not expire while your account remains active and in good standing. Points may be forfeited if your account has been inactive (no login, purchase, or community activity) for a continuous period of 24 months. We will notify you by email before any points are forfeited due to inactivity.

6.6 Points Have No Cash Value

Loyalty points have no monetary value and cannot be exchanged for cash, transferred to another person, sold, or traded. Points are not a financial instrument and do not constitute property.

6.7 Changes and Termination of the Scheme

SONCAR Limited reserves the right to modify, suspend, or terminate the loyalty scheme at any time, subject to providing reasonable advance notice to members (typically no less than 30 days, except where required by law or exceptional circumstances).

Changes may include (but are not limited to) amendments to the points earning rates, tier thresholds, tier benefits, redemption terms, or the discontinuation of the scheme entirely. We will communicate material changes by email and/or a notice on our website.

Changes do not affect points already accrued in your account as at the date the change takes effect.

6.8 Account Closure or Ban

• Voluntary account closure: if you close your account, any accrued loyalty points will be permanently forfeited with no entitlement to compensation.
• Account suspension:during a suspension, points continue to accrue from active orders but cannot be redeemed. Suspended accounts may have accrued points reinstated on lifting of the suspension, at Ragnarök's discretion.
• Account ban for breach of terms:if your account is permanently banned for a serious or repeated breach of our Terms & Conditions or Community Guidelines, all accrued loyalty points will be forfeited immediately. You will not be entitled to compensation for forfeited points.

These loyalty scheme terms are governed by the law of England and Wales and form part of our Terms & Conditions.

7.1 Overview

The Ragnarök Fitness Tracker is an optional gamified feature allowing members to log workouts, choose an RPG class, earn XP, level up, and unlock loyalty rewards. Use of the Fitness Tracker is subject to these terms in addition to our general Terms & Conditions.

7.2 RPG Classes and XP

Members may choose one active class from ten available options: Warrior, Ranger, Mage, Rogue, Paladin, Druid, Berserker, Monk, Shaman, and Viking. Each class provides XP bonuses for matched exercise types and reduced XP for off-class exercises. Class progress is tracked independently — changing active class does not reset progress in other classes.

XP is calculated based on workout duration, self-reported intensity, class match status, and any active XP events. Workout logs cannot be backdated more than 24 hours to maintain the integrity of streak and XP calculations.

7.3 Levels and Prestige

Each class has 50 levels. Upon reaching Level 50, members may choose to Prestige, resetting the class to Level 1 in exchange for a permanent Prestige star and significant rewards. Members can prestige unlimited times. Prestige count contributes to unlocking higher loyalty tiers.

7.4 Anti-Abuse Policy

To maintain fairness, the following anti-abuse measures are enforced:

• Maximum 1 XP-counted workout per day (additional workouts are still logged but do not earn the daily XP cap).
• Maximum 200 XP from workouts per day; 500 XP per week from standard workouts.
• Maximum 3 personal records per day; same exercise maximum once per 7 days.
• Workout sessions cannot exceed 4 hours in a single log entry.
• Workouts cannot be backdated more than 24 hours.

Automatic suspicious activity detection monitors for: excessive daily workout logs, unusually long sessions, excessive personal records in a day, XP exceeding 500 in a single day, bot-like patterns (identical logs at identical times on consecutive days), and daily XP exceeding 3× the member's 7-day average.

When suspicious activity is detected, fitness-related point earning is frozen pending review. Ragnarök administrators will review flagged accounts and may: clear the flag (legitimate activity), remove the suspicious points and issue a warning, add moderation strikes, or ban the account for serious abuse.

Members earning more than 1,000 fitness XP in a single week are automatically queued for high-earner review. This is a routine oversight measure and is not punitive in itself.

7.5 Fitness Data and Privacy

Body measurement data, progress photos, and wellness metrics (energy, mood, sleep, water intake) are private to the member by default. Members may choose to share progress photos with followers or publicly. All fitness activity data (workout logs, XP, achievements, leaderboard position) may be visible to other members where displayed publicly.

Fitness data is processed in accordance with our Privacy Policy. Members may request deletion of their fitness data by contacting us at hello@soncar.co.uk.

7.6 XP Boost Events

Ragnarök administrators may activate limited-time XP boost events providing increased XP multipliers for all members, specific classes, or specific exercise categories. Events are time-limited and clearly displayed within the Fitness Tracker with a countdown timer. Ragnarök reserves the right to cancel or modify active events at any time without notice.

These Fitness Tracker terms are governed by the law of England and Wales and form part of our Terms & Conditions.

8.1 Overview

The Ragnarök Nutrition Tracker is an optional feature that allows members to log food and drink, track macronutrients and micronutrients, set daily targets, and earn loyalty points for consistent healthy habits. Use of the Nutrition Tracker is subject to these terms in addition to our general Terms & Conditions.

Nutrition tracking is for general wellness purposes only. It is not medical advice and should not be used as a substitute for professional dietetic or medical guidance. Members with medical conditions, eating disorders, or specific dietary requirements should consult a qualified healthcare professional before using any calorie or nutrient tracking tools.

8.2 Food Data and Sources

Nutritional information in the Nutrition Tracker is sourced from Open Food Facts (an open community database), the USDA FoodData Central database, and nutritional profiles entered by Ragnarök administrators for our own products. We make reasonable efforts to ensure accuracy but cannot guarantee that all nutritional data is complete or current. Members should verify nutritional information against product labels for critical dietary decisions.

Open Food Facts data is contributed by the public and may contain errors. Nutritional data is cached for up to 30 days to improve performance. Members may submit custom food items for inclusion in the database, subject to admin review.

8.3 AI-Powered Meal Suggestions

The Nutrition Tracker includes an optional AI-powered meal suggestion feature using Anthropic's Claude AI. Suggestions are generated on request only and are not automatic. AI-generated suggestions are for general guidance purposes and do not constitute nutritional or medical advice. Suggestions are based on the member's logged food and stated targets; actual nutritional needs vary individually. Ragnarök accepts no liability for outcomes resulting from following AI-generated meal suggestions.

8.4 Custom Food Submissions

Members may submit custom food items that are not found in our database. Submitted items are reviewed by Ragnarök administrators before appearing in the public food database. By submitting a custom food entry, you confirm that the nutritional information provided is accurate to the best of your knowledge. Deliberately submitting false or misleading nutritional data is a violation of these terms.

Approved submissions earn 50 loyalty points. Submissions may be rejected without reason. We reserve the right to edit, remove, or decline any submitted food item.

8.5 Privacy and Data

All nutrition diary data (food logs, goals, water logs, and recipes) is private by default. Members may choose to make the following data visible to followers or publicly: daily calorie summary, macro breakdown, meal plans, and public recipes. Food diary entries marked as public can be viewed by all authenticated members.

Allergen and dietary preference settings are private and used only to personalise search results and display allergen warnings. This data is processed in accordance with our Privacy Policy. Members may request deletion of all nutrition data by contacting us at hello@soncar.co.uk.

8.6 Loyalty Points from Nutrition

Members can earn loyalty points for consistent nutrition tracking behaviours. Points are subject to the following daily caps to prevent abuse:

• Maximum 100 nutrition points per day from diary logging activities.
• Hitting calorie target (within 10%): 10 points, once per day.
• Hitting protein target (within 10%): 15 points, once per day.
• Hitting all macro targets in one day: 25 points, once per day.
• Logging all meals for a full day (3+ categories): 10 points, once per day.
• Hitting daily water target: 5 points, once per day.
• Logging a Ragnarök product: 25 points, once per product per day.
• Public recipe receiving 10 likes (per 10-like milestone): 10 points, max 50 per recipe per week.
• Custom food submission approved: 50 points, once per approved item.

Points are awarded at the end of each day and cannot be retroactively removed if diary entries are subsequently deleted. Weekly and monthly streak bonuses apply as described in the Loyalty Scheme Terms.

8.7 Anti-Abuse Policy

To protect the integrity of the points system, the following measures are in place:

• Food diary entries cannot be created for dates more than 7 days in the past.
• Suspicious patterns (e.g. repeated logging and deletion of entries) may trigger an automatic abuse flag and temporary suspension of nutrition points.
• Members found to be artificially inflating streaks or points through automation or coordinated behaviour will have their fitness and nutrition points frozen pending review.
• All nutrition points are subject to the same anti-abuse framework as fitness points described in Section 7.

These Nutrition Tracker terms are governed by the law of England and Wales and form part of our Terms & Conditions.